Self Storage 101

"Trusted, Objective, Honest"

Operations Improvement

(866) 269-1311 -- OFFICES IN ALABAMA, CALIFORNIA AND TEXAS
Our methodologies and tools are designed to optimize your store or to improve the effectiveness of an underperforming asset.  Our operations improvement team conducts audits, theft analysis, develops and releases community communications and press releases, can conduct customer service surveys and assist you in revenue management.  If you are interested in receiving a sample of our work product, click here and let us know!

+ Audits - our one-day comprehensive audit conducted by one of our professional auditors is a hands-on audit and document that reviews the following store elements: 

  • Balance the cash drawer and review petty cash receipts
  • Perform a complete unit inventory/walk-thru
  • Review bank deposits and credit card batches
  • Review discounts and fee waives
  • Review alterations logs/reversed transactions
  • Review rate exceptions report
  • Review tenant files
  • Review vacate files
  • Review all units not in the rentable unit mix
  • Facility inspection  

+ Community Communication and Press Services - You cannot and should not expect consumers to come to you, you need to go to them!  Thru developing community awareness your site is reaching out to them.  Let us develop for you a communications strategy so that you're reaching out and growing your relationship with them.
+ Customer Service Surveys - This simple yet powerful and inexpensive concept can increase your referrals exponentially!  Our team of develop put together a survey which is mailed to your customers, who in turn return the completed questionnaire to our office to be compiled and analyzed.  The process not only increases your referrals but also gives you some insight into how your staff is perceived.
+ Revenue Management
 
+ Theft Analysis -  The sad truth is there are times when you know your revenue against projections are not adding up.  By using specifically designed techniques, our theft analysis team will compare your projections against historical transactions and provide you with a comprehensive report of if and where theft has occurred
 
+ Turnaround Management - Can you imagine having the insight of specialist who have managed over 100 stores, lead a couple of hundred employees and have taught thousands how to be more effective at their job?  You can and in order to make an 'under-performing' asset more manageable and provide the returns you expect, our team of turnaround specialist converge on your business for a short duration (3-4 months) and utilizing industry best practices, we deploy specific methodologies to 'right-size' your operation.  During that period we would:

  • Have oversight of day-to-day operations of your facility.
  • Training, retrain and regularly communicate with your managers.
  • Manage rates.
  • Deploy a performance management system which would include a series of metrics and measures.
  • Enhance your marketing.
  • Phone shop the managers.
  • Visit the property 1-2 times each month.
  • Prepare and submit an executive summary to you each month. 

     

 

 

 

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